Important Information Before Placing Your Order
At Glass Plaque SA, every plaque is handmade with care. Because of this, please allow for small variations — these are part of the handmade process and do not affect overall quality. Examples may include:
- Slight alignment differences when album art is cut and placed.
- Small offsets in the straightness of glass (as it is hand cut).
- Minor print bubbles.
These are natural with handcrafted products, but your plaque will still be of high quality.
Custom Album Art
- Please upload a high-resolution image. Low-quality uploads will affect the final print, and we cannot be held responsible.
- If no image is uploaded, we will use the original album art (if available).
Turnaround Time
- Production: Orders are processed Monday–Friday (09:00–16:00). Production begins the following Monday after payment is received and is usually completed by Friday of that same week.
- Delivery: Shipping takes 2–3 working days after production is completed. This may vary based on location and courier performance.
- Total Estimated Time: Roughly 7–10 working days from order confirmation to delivery.
- Please plan ahead — our plaques are handmade and take time to perfect.
- Framed plaques may require an additional 3 working days.
Priority & Urgent Orders
- Priority Orders (R100): Your order skips the waiting period and goes into the current batch. This speeds up processing but does not guarantee a fixed date.
- Urgent Orders (R150): We aim to complete within 2–3 working days, depending on availability. If you have a specific date, we’ll try our best to meet it, but delays may occur.
- ⚠️ Priority and Urgent options do not apply to framed plaques.
- Turnaround time excludes delivery.
Communication & Updates
- We aim to provide updates throughout the process (design → printing → packaging → delivery booking).
- Updates may not always be daily, as some stages take time to complete. Customers are welcome to message us for progress after 5 working days from the order date.
- If you need your order urgently, please select the Priority or Urgent options at checkout.
Delivery Policy
- We may use Courier Guy, PostNet, or Uber Connect, depending on availability and delivery speed.
- For nearby deliveries, we might use local drivers or Uber Connect to ensure faster service.
- Courier Guy usually delivers within the same day for Johannesburg/Gauteng, or within 1–2 working days for other areas.
- Additional Courier Fees: Courier Guy may charge an extra R83 for deliveries to high-risk or out-of-range areas, including rural locations, Soweto, Tembisa, and Katlehong. This fee is determined by the courier and is beyond our control.
- Courier fees are fixed at checkout to cover packaging, handling, and admin — even when faster or alternative delivery methods are used.
- If you prefer a specific delivery method, please confirm it in writing before dispatch.
- Once your order is collected by a courier or driver, tracking information will be shared via WhatsApp or email.
Packaging & Care
- All plaques are packaged securely to prevent breakage during transit.
- We are not liable for courier-related glass damages once your package has been handed over to the courier.
- Printing errors or damages caused during production will be reprinted free of charge (within 2 weeks after approval). Return delivery is at the client’s cost.
- Once delivered, you are responsible for plaque care — handle with caution as it is glass.
Returns & Replacements
- We do not offer refunds, only replacements of equal value (Ts & Cs apply).
- Return delivery costs are the client’s responsibility, but we will reprint and resend at no extra charge once the returned plaque is received.
Support
For queries or complaints, contact us:
📧 info@glassplaque.co.za
💬 WhatsApp: +27 81 647 0836
Response time: within 24 working hours (Mon–Fri, 09:00–17:00).
Closed on weekends.